About Us
Learn about us
Empowering independence, dignity, and growth through compassionate care
Founded in 2019, Banner House Support Services Ltd is a leading care provider based in Kent, delivering Supported Living, Domiciliary Care, and Supported Accommodation services.
Our mission is to provide safe, nurturing, and empowering support that promotes independence, dignity, and positive outcomes for every person we serve. We work with adults aged 18 and above with learning disabilities, autism, and mental health needs, as well as young people aged 16–17 who require a stable and supportive environment.
With over 50 years of combined leadership experience in health and social care, our management team brings deep expertise in safeguarding, person-centred planning, and regulatory compliance. We are proud to deliver services that not only meet but exceed CQC standards and Supported Accommodation (England) Regulations 2023.
At Banner House, we believe that every person deserves the opportunity to thrive — to dream, learn, and live life to the fullest.
We don’t just support independence — we empower it.
At Banner House Support Services, our care philosophy is built on Empowerment, Partnership, and Quality. We believe in empowering individuals to make meaningful choices and take control of their lives, fostering confidence, independence, and personal growth.
Through strong partnerships with families, professionals, and local authorities, we ensure that care is collaborative, transparent, and truly person-centred. Our unwavering commitment to quality means our services are guided by Positive Behavioural Support (PBS) principles and NICE best-practice standards, ensuring safe, effective, and compassionate care that promotes dignity, inclusion, and positive outcomes for every person we support.
Expertise. Compassion. Precision. Setting the standard for quality care
We’re redefining quality care through a commitment to advanced expertise, continuous learning, and exceptional patient support. Our dedication to excellence helps us provide results — and experiences — that truly stand out.
At Banner House, every care journey begins with the individual. We take time to understand each person’s goals, preferences, and abilities, creating tailored support plans that promote independence, dignity, and self-determination.
Our dedicated team combines professional expertise with genuine empathy. Each staff member receives ongoing training in safeguarding, Positive Behavioural Support (PBS), and trauma-informed practice to ensure care that is safe, understanding, and responsive.
We promote well-being in every aspect of life — physical, emotional, social, and educational. From supporting access to healthcare and learning opportunities to encouraging community engagement, we help individuals live balanced, fulfilling lives.
We believe collaboration drives quality. By working closely with local authorities, health professionals, and families, we deliver consistent, joined-up care that meets both regulatory standards and individual aspirations.
Continuous Quality Improvement and Feedback Monitoring:
Excellence is a journey, not a destination. We actively gather feedback from service users, families, and professionals to review and enhance our services — ensuring ongoing improvement, transparency, and accountability.
We celebrate individuality and promote equality across everything we do. Our inclusive culture values every background, belief, and identity — creating environments where both service users and staff feel respected, supported, and empowered to thrive.
We focus on strengths, not limitations — helping each person build confidence, skills, and independence.
We start with a comprehensive assessment to understand each individual’s goals, abilities, and aspirations. From there, we create a personalised support plan that covers physical, emotional, and social well-being.
Our approach is:
- Collaborative: Working closely with professionals, families, and service users.
- Flexible: Adapting to each person’s evolving needs.
- Transparent: Clear communication and accountability at every stage.
Delivering high-quality care services across Kent.
Why choose us
1
Person-Centred, Empowering Care
We believe every individual deserves to be seen, heard, and valued. Our support plans are built around each person’s goals, preferences, and strengths — empowering them to live with dignity, independence, and purpose.
2
Skilled, Compassionate Professionals
Our team includes qualified managers, PBS practitioners, and care professionals who share one goal — to make a positive difference every day. We invest in continuous training, supervision, and development to ensure our staff deliver safe, effective, and compassionate care that meets CQC and Ofsted standards.
3
Safe, Supportive Environments
Whether at home, in supported living, or in our accommodation for young people, we provide spaces where individuals feel safe, respected, and empowered to grow. Our trauma-informed, inclusive approach ensures that everyone we support has the stability and encouragement needed to thrive.
What People Say
Testimonials
I cannot thank you enough for your understanding and support through some difficult times. I would highly recommend your company to anyone. Your company has made our life easier.
I was visiting a number of assisted living facilities last month, and was really impressed by the knowledge of this one. They have nurses on staff in addition to normal caregivers.
The team of professional caretakers have helped us to improve many aspects of our life, social life included. The personal assistant works hard and knows what they are doing. Thank you.
Our Values
Company Profile
At Banner House Support Services Ltd, our values shape everything we do — from the way we care for our service users to how we support our staff and engage with our community.
They reflect our commitment to delivering care that is ethical, empowering, and focused on helping every person reach their full potential.